Dedotun’s Works
Creative Business Development/Management Portfolio: Case examples of Digitized Presentations, Information Research & Reports, SOP, SSOP,SOPP and more.
Applicable to Tech Startups, Restaurants, Food Processing Industries, Hospitality Industries, Banking and Finance Institutions, Academic Institutions, Museums, Artisan Workshops (Art and Furniture) and More.
DIGITIZED PRESENTATIONS (KPI DASHBOARDS , BUSINESS PLANS, AND PROJECT MANAGEMENT INFOGRAPHICS)
SOP & SOPP FOR RDNS IN SPORTS & HUMAN PERFORMANCE NUTRITION
PRODUCTS AND SERVICES SOP
HOW-TO-GUIDES
Introduction
These portfolio contains case examples of Digitized Presentations, Information Research & Reports, SOP, SSOP,SOPP, Business Plans, Check lists and How-To- Guides that are essential to possess in a productive work environment
SOP stands for Standard Operating Procedures (or “Standard of Practice” for credentialed nutrition and dietetics practitioners): SOP is a carefully written set of instructions with the primary aim of explaining the step by step process required to complete a certain task or routine activity
SSOP stand for Sanitation Standard Operating Procedures. They are the procedures that are related to the cleaning and hygiene procedures in Food production which are required by Food Safety and Inspection Services in various countries.
SOPP stands for Standard Of Professional Performance and Procedures.: They are used to examine a person’s performance
Case samples
Checklists
Daily checklist
Weekly Checklist
Monthly Checklist
Management SOP 1
TITLE: HR - New Hire's First day (On-boarding)
IDENTIFICATION: Document was Introduced July 20, 2020 by Jane C'
Updates: March 11, 2021 (Jane C'), January 7, 2022
SCOPE: These are the guidelines for People managers and HR Representatives to follow on a new hire’s first day at work. All the related materials should be prepared in advance.
PURPOSE: A standard on boarding process allows the new hire to experience a seamless first day and on boarding process
GLOSSARY:
- Onboarding paddy - a colleague or employee from any department that is serving as the new staff’s peer coach (assisting with the onboarding process)
- Direct Deposit – an authorization form authorizing an employer to send money to an employee’s bank account.
- NDA – a non-disclosure agreement.
Technical SOP 1
TITLE: IT- Incident Management
IDENTIFICATION: Document was Introduced March 10, 2020
Updates: April 2, 2021 (Jane C'), January 7, 2022
SCOPE: The scope of the procedure includes the activities required to diagnose the cause of incidents and identify solutions to those problems. Incident management also involves maintaining information about issues and the appropriate resolutions.
PURPOSE: The SOP aims at restoring normal operation as fast as possible. The final goal of the procedure is to reduce the number of incidents over time.
GLOSSARY:
- Incident management – the process of responding to IT service disruptions.
REFERENCE:
- Service Desk Console
- SOP for security incidents
Management SOP 2
TITLE: CS - Customer Complain Handling
IDENTIFICATION: Document was Introduced October 6, 2020 by Tunde E.
Updates: July 11, 2021 (Agbani C'), January 7, 2022
SCOPE: This document covers all types of complaints coming through the live chat, help desk, community forum, social media, and review websites.
PURPOSE: This SOP provides guidelines for managing customer complaints and maintaining a positive customer experience.
GLOSSARY:
- CS – customer support
- FIN – finance department
- BDD – business development department
REFERENCE:
- Compliant response template
- Brand voice guidelines
- Customer service handbook
Glossary
Management SOP
- Onboarding paddy - a colleague or employee from any department that is serving as the new staff’s peer coach (assisting with the onboarding process)
- Direct Deposit – an authorization form authorizing an employer to send money to an employee’s bank account.
- NDA – a non-disclosure ag
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